Last updated: 16 August 2026
This policy covers cancelling or rescheduling a booked consultation, and how refunds — where applicable — are handled.
This page is a working draft to fill an otherwise-empty legal page — it is not a substitute for advice from a qualified advocate. Have it reviewed by counsel before relying on it, and replace bracketed placeholders [like this] with your actual details.
Clients can cancel or reschedule a requested or confirmed consultation from their dashboard up to 4 hours before the scheduled time at no charge. Cancellations after that window, or missed appointments, may not be eligible for a refund.
If an advocate cancels a confirmed booking, the client will be offered a reschedule or a full refund of any fee already paid, at the client's choice.
LegalConnects does not process consultation payments — fees are paid directly to the advocate, by whatever method they agree with the client. Where a fee has been paid and a refund becomes due under this policy (Section 2), it is the advocate's responsibility to issue it, by the same method the payment was made, within 5–7 business days. Contact us if an advocate does not honour a refund you are entitled to under this policy.
Consultation fees are set independently by each advocate. LegalConnects does not set, mark up, or guarantee any advocate's fee, and disputes over fees for services already rendered should be raised directly with the advocate in the first instance.
Contact us via the Contact page with your booking details, and we will respond within 3 business days.